Shipping policy
Shipping Policy – Herbal Care
At Herbal Care, we are committed to delivering your products quickly, safely, and efficiently. Please review our shipping policy below for complete details.
1. Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on weekends or public holidays. In case of high order volume, processing times may be slightly delayed. If there is a significant delay, we will notify you via email or phone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Delivery times may vary depending on your location and external factors beyond our control.
3. Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a shipment confirmation message along with a tracking number. Tracking information will become active within 24 hours.
4. Shipping Locations
We currently ship nationwide. For international orders, availability and shipping fees may vary. Please contact our support team for more details.
5. Delivery Delays
Herbal Care is not responsible for delays caused by courier services, weather conditions, customs processing, or other unforeseen circumstances.
6. Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. Herbal Care is not responsible for orders shipped to incorrectly provided addresses.
7. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date). We will work with the courier service to resolve the issue as quickly as possible.
8. Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out to our customer support team.
Thank you for choosing Herbal Care!
